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Terms and Conditions

Refunds and Returns

Your satisfaction is important to us, however, we do not accept returns simply if you have changed your mind I'm afraid.  If goods are faulty, please notify us within 7 days of receipt.  Any goods returned must be in the condition received.  If you have any queries or problems, please feel free to email us, sarah@sewmaterialistic.com.au

Postage and Prices

Postage within Australia incurs a fee that will come up at checkout  There is also the option to choose registered post which is an addtional $4.00.

Subtotal              Regular Post (Australia)        Registered Post (Australia)    

$0.01 - $10.00                   $2                                 $6                                  

$10.01 - $20.00                 $4                                 $8                             

$20.01 - $45.00                 $8                                 $12

$45.01 - $75.00                 $10                               $14

$75.01 - $150.00               $14                               $18

Over $150             Free trackable post                     $4

 

If you order something small and light, like a pattern you will only be charged $2.00.  A refund will be made via Paypal.  We do not wish to make money from postage and will be happy to give you a quote before you place your order.  You can email us at sarah@sewmaterialistic.com.au for any enquiries.
 

International Post

Subtotal          Regular Post    

$0.01-$19.99             $15


$20-$44.99                $25

$45-$99.99                $35

$100-$220                 $50


 
The postage costs for international orders are a guide; significant over or undercharging will be advised/refunded/invoiced.    Orders that weigh over 500g may be subject to further charges as per Australia Post.  These costs will be advised at time of weighing.  We apologise for any inconvenience.

Orders will be mailed within 48 hours the exception of orders paid for by e-cheque (bank account) - they will be mailed when funds have cleared (usually 3-5 business days).

Unfortunately we cannot be responsible for items once they have left our care.   If you would like your package insured at an extra cost, please let us know.

 

Payment Options

Do I need to open an account to purchase?

No, you do not need to open an account. Nor will you be automatically added to Sew Materialistic’s mailing list (as much as I would love you to be!). If you would like to become a Sew Materialistic subscriber please enter your details in the register option on the home page or when you checkout.

What forms of payment do you accept?

We accept Paypal through our store.  You can either use your Paypal account or your credit card through Paypal.

You can also pay using the order form option by printing and mailing to us with your payment – money order or bank cheque, no personal cheques please.  

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it. All orders paid via e-cheque (bank account) will be sent only once payment is cleared (usually 3-5 business days).  You can also use a credit card using the credit card option - this does not go through PayPal.